Feeding the Hungry this Holiday Season

Our series of articles titled Business is Everyone’s Business has focused so far on various employers, both large and small, and their economic or employment impact in the region. In this season of Thanksgiving and Christmas, we must also remember that our local non-profits are everyone’s business as well.

The Thanksgiving holidays saw a great outpouring of giving through the Community Food Drive, originally started by our own “saint” Rev. Bettie Kennedy and now ably overseen by Bruce Love. On November 21, 2015, two thousand boxes of food were quickly packed and distributed throughout the community. Hundreds of volunteers, young and old, black and white, rich and poor came together for a common purpose and in one accord. That singular, annual event has great impact. Do you ever wonder how that need is met throughout the year?

The Christian Information & Service Center is an amazing organization that provides food for our hungry day in and day out. CISC, a 501 (c)(3) organization led by the indomitable Yulonda Richard, has a mission to be a Christian witness and minister to those in need specifically by feeding the hungry within Angelina County. It is a volunteer-supported organization that exists because of donations given in love by individuals and local churches. These donations allow CISC to operate locally in Lufkin to provide food out of the East Texas Food Bank in Tyler.

The need is significant. One in seven Americans will visit a food bank this year. 465,000 East Texans are at risk of hunger. Every year, CISC hands out over 2M pounds of food to around 200,000 people on a budget of $347,000. Though the primary assistance to the community is free food for low-income residents within Angelina County, CISC also offers various programs throughout the year, such as the "BackPack Buddies" after-school feeding program, the "Senior Food Box" senior citizen program which feeds over 2,600 seniors per year, and the "21-Day Meal Program," which aims at feeding children who are on summer vacation. There is also an avenue for assistance with gas vouchers, sleeping bags, bus tickets or utility assistance.

According to Yulonda Richard, the recent layoffs in Angelina County have led to an increase in the number of clients seeking help at CISC. Previous statistics showed that forty-nine percent of the households served have at least one employed adult, and the rest are mostly children and seniors on fixed incomes. It is, to a large extent, the working poor who really need a helping hand.

If you have ever driven by CISC in the morning, you know there are people there at 6:30 AM waiting, even though the doors don’t open until 9:30 AM. Fresh fruits, vegetables, meats, dairy, bread, everything you find in the grocery store CISC delivers. The majority of the donations come from right here in Angelina County: money, food, church support.

How can you help? Come to the Believe in Christmas! musical this Sunday, December 6, 2015 at 6 PM at Lufkin’s First Baptist Church. First Baptist and New Beginnings Baptist are uniting for the second year to celebrate unity, worship together, and support CISC. Admission is free, but bring canned goods or even a monetary donation for CISC when you come. As Yulonda Richard says, “It doesn’t matter what we give, God always expands it. As long as you are giving from the heart, God will increase it.”

CISC may not be the most glamorous non-profit in town, but they just might be the most impactful. As we move through this holiday season, remember that supporting local non-profits like CISC is everyone’s business.

PineCrest has Far-reaching Economic Impact

Mayor Bob Brown, City Manager Keith Wright, Chamber CEO Jim Johnson and other local government and business leaders recently launched a series titled Business is Everyone’s Business. The purpose of this initiative is to highlight local businesses and remind us not only of their economic impact but also the importance of our community support.

I recently asked the Texas Comptroller of Public Accounts office to provide me with updated statistics on the contribution of the healthcare sector to our local economy, and I was startled at the findings. Employment in the healthcare industry in Angelina County grew from 7,091 FTEs in 2005 to 8,411 in 2014. In 2014, 23 percent of all jobs in Angelina County were in the healthcare industry (up from 20 percent in 2013). In 2013, the healthcare industry accounted for $401,447,145 or 13 percent of the gross regional product in Angelina County. Angelina County truly is the healthcare hub of our deep East Texas region.

Within the healthcare industry, there are the major employers we all know about, like CHI St. Luke’s Health Memorial (1200 employees), Woodland Heights Medical Center (580 employees) and the Burke Center (400 employees throughout East Texas). There are myriad small businesses providing pharmacy, home health, hospice, and various diagnostic and therapeutic services to our region. We also have a number of nursing, rehabilitation and long term care facilities, one of which I want to feature today.

PineCrest, part of Methodist Retirement Communities, is a not-for-profit continuing care retirement community offering independent living, assisted living, memory support, skilled nursing and home health. Open since 1992 and located on 55 acres, PineCrest employs 220 people with an annual payroll of $6 million (mostly to Angelina County residents) and an additional spend of $3 million going to physical plant operations, utilities, contractors, and others.

Much more than a nursing home, PineCrest has 82 residential apartments, 36 patio homes, 21 assisted living apartments, 40 memory care units, and 51 skilled nursing units with 19 of those dedicated to transitional rehab. PineCrest also has on-site banking, full-service dining, a bistro, grocery store, library, chapel, beauty salons, a wellness center, and even a large auditorium to hold banquets, seminars, or private parties.

According to Amy Thomas, Executive Director at PineCrest, they currently serve around 237 residents, which include those with spouses. PineCrest is constantly reinvesting in our local community with ongoing renovations. PineCrest residents also contribute to the local economy as any of our county residents would, whether dining out, going to the grocery store, shopping, buying gas, attending Angelina Arts Alliance and Pines Theater shows, as well as with expected healthcare-related visits (hospitals, doctors, pharmacies, etc.).

PineCrest supports our broader economy in other, unexpected ways. For example, they partner with SFA as an intern site for social workers and as a clinical site for nursing students in SFA’s Bachelors nursing program. In addition, PineCrest is an intern site for SFA’s hospitality program. PineCrest also partners with Angelina College with AC’s LVN, RN, and CNA programs. These affiliations have led to numerous full time healthcare positions not only at PineCrest but at other facilities in our community.

PineCrest residents serve as volunteers at CHI St. Luke’s Health Memorial and at AC’s Adult Learning Center. And local high school students are working with PineCrest residents in a program called Wisdom for Youth with Senior Expertise (WYSE), which promotes inter-generational learning through shared experiences. An Alzheimer’s support group is also facilitated at PineCrest. Though these programs may not have a direct economic impact, their quality of life impact is significant.

PineCrest is a true community within our community, and one that is far from insular or isolated. I’m grateful for PineCrest’s economic impact as well as their influence far beyond simple employment statistics. PineCrest demonstrates that Business is Everyone’s Business!

Cattle Baron's Gala Supports Local Cancer Patients

I always look forward to the Pineywoods Cattle Baron's Gala. Not only do I have a good time, I know the money raised is going to a great cause - the American Cancer Society. Unfortunately, there has been recurrent grumbling - from what I hope is an unenlightened minority - that the money raised doesn't stay local. I understand this "local first" mindset and agree that we should expect local return on our charitable giving. The American Cancer Society delivers that in spades.

Yes, the American Cancer Society is a national organization. But did you know that the American Cancer Society has a regional office building right here in Lufkin? This office was built thanks to generous local foundation, business, and individual support. Did you know this office houses eight employees and serves a 12-15 county region? Annual payroll, benefits and overhead is about $450,000 per year. These are good local jobs that feed back into the local economy at a time when all local jobs are significant.

But it isn't just about the jobs. Every dollar raised has local impact in many more ways. Since I started practice in Lufkin nearly 23 years ago, the overall cure rate for cancer has increased from 50% to over 70%. That translates to local lives saved, not in small part due to the incredible research funded by the American Cancer Society. Statistically, an additional 120 people who come through the Temple Cancer Center every year are cured! Now, that is local impact!

Did you know that the American Cancer Society National Cancer Information Center in Austin handles close to 1 million requests for cancer information annually, including calls from Lufkin and deep East Texas? Those calls, emails and online chats provide direct, one-on-one support and information about local services for local patients, including navigation and information on how to access insurance coverage when possible. (By the way, some of these services, like rides for patients to appointments, require local drivers. You can volunteer to help!)

Did you know that every new cancer patient seen in the Temple Cancer receives accurate, specific educational material provided by the American Cancer Society? And local cancer patients have access to wigs, supplies, and support services whether they receive treatment locally or not.

Did you know that the American Cancer Society funds efforts to increase screening rates for cancer? More than 4.6 million women in need have been helped since 1991 through the national breast and cervical cancer early detection program. The latest project is to screen 80% of the eligible population for colorectal cancer by 2018. Colorectal cancer screening can find and remove polyps before they become cancerous, and that prevents colorectal cancer. And what about the incredible American Cancer Society work in the area of tobacco control? Locally, the American Cancer Society Cancer Action Network was instrumental in the passage of smoking ordinances in both Lufkin and Nacogdoches.

What about local patients who choose to travel to the Texas Medical Center for treatment? Soon they will have access to free lodging at Hope Lodge Houston provided by - guess who? - the American Cancer Society. The TLL Temple Foundation generously provided the lead gift for the Hope Lodge Houston. 

What about the various treatments we recommend for cancer patients? Those treatments very well may have been developed from research supported by none other than the American Cancer Society. The American Cancer Society has funded an incredible $4 billion in research grants since 1946. In Texas alone, this year nearly $36 million is currently invested in research.

Website presence? The American Cancer Society's website, cancer.org, is the most trusted website available when it comes to cancer information, with 61 million hits logged in 2014.

The suggestion that funds raised by American Cancer Society events don’t stay local (or don’t benefit our local community) simply can't be supported by facts. Not only that, it misses the point that we can accomplish so much more together than what we can by ourselves. Isn't that our community spirit anyway?

Join me this Saturday night, October 10th, at the Moore Farm for the 2015 Pineywoods Cattle Baron's Gala in support of the American Cancer Society’s lifesaving cancer research, education, and truly local services. Call (936) 634-2940 for ticket information.

Jimmy Carter's Cancer Revelation

When a current or former President of the United States has a major health problem, it is international news. And when a former president has cancer, we all take in a collective gasp. Especially when that former President is 90 years old. On August 12, 2015, Jimmy Carter announced that he had cancer.

As an oncologist, I read such announcements with particular interest. I look for certain words or phrases that carry a lot of meaning. According to the New York Times coverage that day, Mr. Carter has a diagnosis of “a spreading cancer that was detected by recent liver surgery.” Already, my antennae went up. No cancer in a 90 year old is good news, but a few are potentially more benign acting – not likely to be fatal – than others. For example, prostate cancer in the elderly may not even need to be treated. But just about any cancer in the liver is extremely serious, no matter what one’s age. The New York Times goes on to say that “a small mass” was removed, as if “small” is any more comforting.

But the next statement attributed to the former president’s office blew me away: “(T)he prognosis is excellent for a full recovery.” Full recovery, in my mind, means cure. What sort of propaganda is this, I wondered.

The Times noted that Mr. Carter has a strong family history of pancreatic cancer; his father and three siblings all died of pancreatic cancer, and his mother had it as well. If he had pancreatic cancer that spread to his liver, prognosis is likely months, with a chance for “full recovery” being zero. Most other metastatic cancers also have a poor prognosis, although time frames can vary. How could I reconcile what I presume medically to be a near zero chance of “full recovery” to a press release predicting an excellent prognosis?

What bothered me in the early discussion was not so much that the news media refused to speculate; that is understandable. But Mr. Carter’s team did a disservice to those who have cancer – and to those of us who treat cancer – by overly reassuring and misleading the public about his condition rather than owning up to it.

Thankfully, that misdirection did not last long. It was announced on August 20, 2015 that Mr. Carter, in fact, had metastatic melanoma. Surely that was known on August 12 (the liver surgery was August 3, after all). At a videotaped news conference on August 20, Mr. Carter explained that the melanoma in his liver had been completely removed, but that four small tumors were found in his brain. He started radiation treatment that afternoon and famously taught his Sunday School class three days later.

To Mr. Carter’s credit, he admitted on August 20 that his cancer is “likely to show up other places” in the future. And being the man of faith that he is, he is quoted as saying that his life was in God’s hands and that he was perfectly at ease with whatever comes. It was reported that when he first learned that the cancer was in his brain, he believed he “had just a few weeks left.” After radiation, he will pursue several courses of a brand new drug pembrolizumab – also known as Keytruda – over a period of several months, depending on how he is doing.

Regardless of how Mr. Carter responds to treatment or how long he lives, what started as obfuscation on the part of a press machine ultimately turned into an amazingly vulnerable self-revelation by a man of deep faith. I hope and pray President Carter responds well to treatment. I also hope that as he confronts treatment and end of life decisions he will spark an honest and open discussion of the role of palliative (comfort) care and hospice care. That would be as great a humanitarian legacy as any he has yet left behind.

A New Generation of Leaders

A new generation of leadership is emerging in Lufkin.

For those of us who have volunteered for various organizations over the years, there has been a hunger to see young adults step into volunteer leadership roles in the community as well as a desire to see our churches, schools, and governmental organizations mentor and raise up a new generation of leaders.

In recent years, there has been an oft-repeated lament that we've lost a generation of leaders - the Kurth, Temple, Trout and Henderson families jump to mind, among others - individuals who could pick up the phone and make a call and things got done. Though there certainly were instances where that was true, I think nostalgia glosses over the very real hard work and elbow grease that often went on behind the scenes. And the problem with that type of nostalgia is that it discourages current and future leaders from jumping in and getting their feet wet. "Oh, we can never accomplish what those guys did," we surmise. But we can.

Bettie Kennedy, whose life was celebrated this last weekend, didn't just pick up a phone to get something done; she got in the trenches and worked hard. Day after day, year after year. Rev. Kennedy proved you can have influence through servant leadership. Lufkin is a better place and a stronger community because of her.

My church, First Baptist, has been without a full-time pastor and music minister for some time now, and the church (which is the people, after all) has had to step up and be the church they were meant to be. This is the church fulfilling its mission.

In the same way, our community - especially our young adult population - is demonstrating we can step up and be the community we want and need to be! Each generation must reach the point where they take that mantle and lead. It is incumbant on both the current leadership to pass that mantle down and the next generation to take up that mantle and lead us forward.

I had the privilege over the last several months of serving on two different search committees for the Angelina County area and region. The first committee was to recommend a new president for Angelina College. The second was to select a new President and CEO of the Lufkin/Angelina County Chamber of Commerce. Both committees engaged search firms and conducted nationwide searches. Several things were remarkable about each process. Both committees were intent on seeking the input of a broad range of our community, as these were community leadership positions. And both committees were willing to consider, and in the end choose, young leaders.

Starting this month, Angelina College is under the leadership of Michael Simon, and the Lufkin/Angelina County Chamber of Commerce will be led by Jim Johnson. Both leaders come from a younger generation than their predecessors and symbolize the passing of the mantle I already mentioned. At Jim Johnson's press conference announcing his hiring, he was accompanied by his wife, Jasmine, and preschool son, William, who played with his toy car, cheerfully oblivious to the importance of the occasion. How refreshing!

And look at just some of the young leaders we already have! People like Trent Ashby, Mark Hicks, Tara Watson-Watkins, Hall Henderson, Martha Hernandez, Hilary Haglund Walker, Monique Nunn, They are accomplishing amazing things! There are many more in those ranks just starting to get involved.

I am proud of Lufkin and Angelina County. We have always demonstrated a greater degree of leadership, volunteerism and charity than any other place I know. My unsolicited advice to potential young leaders is this: Take the servant approach. Give of your time and talent first and foremost. As you have treasure to give, do so in a generous fashion. Lead by example, like Bettie Kennedy. You will gain credibility which will open doors and allow you to accomplish far more than you can imagine. But the first step of leadership is to step out of your office and get involved. You'll never regret it!

Doctors Are From Another Planet

Jupiter and Venus aligned recently in what was called a Bethlehem Star event. The next time the two planets appear this close together will be in 2023. The rarity of planetary conversions reminded me of the 1993 bestseller from PhD counselor Dr. John Gray, titled Men Are from Mars, Women Are from Venus. If you haven’t read it, apparently there are more than 50 million copies floating around.

The basic premise of the book is that men and women are naturally different in the way they think and communicate. We all know that an underlying lack of communication in a relationship keeps that relationship from maturing or even kills it. The success of the book is rooted in the knowledge it imparts (in very humorous ways) about how our spouses think and, therefore, how we need to relate to one another.

Communication among doctors is equally important, but what may die in this physician-physician communication desert is you, the patient.

Everyone knows the phrase from the 1967 Paul Newman movie, Cool Hand Luke, “What we have here is a failure to communicate.” A scholarly article in the Journal of the American Medical Association in 2007 noted that direct communication between inpatient physicians and primary care physicians happened in less than 1 in 5 hospitalizations. It is just as bad inside our hospitals.

Physicians are notorious for expecting others to communicate for them. Part of that is time crunch, but mostly it is laziness. It is easier to write an order for a nurse to contact another physician to see a patient rather than to make the call yourself. Although, with cumbersome electronic medical records and CPOE – computerized physician order entry – it is getting easier again just to pick up the phone and call.

Consulting physicians are busy, too, and getting one on the phone can be a challenge. But if I am asking another physician see my patient, I’m the one who knows best why I am making that request and what I want from that consultant. I shouldn’t delegate critical communication to others. That gets back to one of my golden rules: take the time and do what’s right.

What’s more, patients are demanding better communication among their healthcare team, and rating hospitals and physicians on whether or not they measure up. A 2011 National Academy of Medicine discussion paper noted, “Consistent and effective communication between patient and clinician has been associated in studies not only with improved patient satisfaction and safety, but also ultimately with better health outcomes, and often with lower costs.” In addition, “Breakdowns of communication, or disregard for patient understanding, context, and preferences, have been cited as contributors to health care disparities and other counterproductive variations in health care utilization rates.” In other words, when we don’t communicate, extra tests may get done and patients can get hurt.

However, communication is a two way street. You, the patient, need to know at a minimum your own medical and surgical history, what medications you are taking (and what doses), and what you are allergic to. Medical records are not perfect, and as with any electronic media, if garbage goes in, garbage comes out. If you don’t give your physician or the hospital accurate and complete information, that’s just garbage in. Can’t remember everything? Write it all down and bring in a copy.

Communication is a skill, and skill development requires practice. Yes, some physicians (and patients) need more practice than others. Let’s work together to align our communication stars and usher in a new era of patient safety, better outcomes, lower costs, and greater satisfaction.

Doing the Right Thing, One Day at a Time

As I write this column, it is Saturday morning of Memorial Day weekend. I have been at my office several hours working on patient charts and mapping out cancer treatment plans. This type of work cannot be done in the midst of a busy clinic day. Once I am done today, my radiation physicist will compute these patient plans. Then I will come back out later today or tomorrow to review and approve them so treatment can start next week.

Such is a typical Saturday morning for me. This is the tedious, mental work that requires me to be alert, focused, and very careful. Modern radiation treatment is highly precise, and the treatment is only as good as the planning process. If I don’t accurately target the cancer, it doesn’t get treated. And if I don’t carefully protect surrounding normal tissues, side effects can be worse. All of this takes dedicated, uninterrupted time. So, I am here at my office this lovely Saturday morning because, well, it is the right thing to do.

What does it mean to “do the right thing”?

A number of guiding principles come to mind. For me, the most important one is to take my time. Doing the tedious work on a Saturday morning or weekday evening. Spending adequate time with my patients. When I rush or get careless, I make mistakes. And by the way, we should acknowledge our mistakes and learn from them.

A second principle is: don’t do either more or less than required. Medically speaking. What I mean is physicians shouldn’t do procedures that are unnecessary just to pad their pocketbook. The flip side is also true: physicians should provide needed care even if they do not expect to be paid for it. Yes, there are times when this is not possible, but the concept and practice of providing charity care is part of who we are and what we profess to be as physicians.

Third, don’t be afraid to ask for help. I can provide most radiation-related cancer treatment in Lufkin, Texas, thanks to the fantastic equipment and personnel at CHI St. Luke’s Health Memorial. But there are rare or unusual cases where I don’t mind asking colleagues for assistance. It’s OK to pick up the phone and call my Houston colleagues if needed. In a similar vein, I tell my patients that I am not offended if they decide to seek treatment elsewhere. Patients need to be comfortable getting their care from me, and almost all are. Some physicians get all bent out of shape and act offended when someone wants to go elsewhere for care. They need to get over it and realize it is not about them. We are to serve our patients, not the other way around.

Fourth, treat everyone the same. What I mean by that is, each person has value, and that value is not based on their insurance plan. We shouldn’t let money dominate our decision-making.

Reimbursement for one’s work is important, but physician compensation comes with an obligation that an ever growing, younger crop of physicians seems unwilling to meet. We “old school” physicians often lament that younger doctors don’t view medicine as a profession. New medical school graduates view medicine as a job, with an employee, get-in-and-get-out, do-the-minimum mentality. Yet, they expect high salaries off the bat. What a shame! Sometimes the best payment is the heartfelt gratitude of a needy patient.

Each of us should strive to do the right thing, one day at a time, no matter what our profession or job.